Return & Refund Policy

At Simply Settled, every piece is created especially for you. Because each order is personalized and made to order, we are unable to accept returns or offer refunds for custom products due to a change of mind, incorrect information provided at checkout, or personal preference.

Damaged or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we will gladly arrange a replacement or, when appropriate, issue a refund at no additional cost to you.

Photo & Personalization Accuracy

Please carefully review all personalization details before placing your order, including names, addresses, dates, and uploaded photos. We create your artwork using the information you provide and cannot be responsible for spelling errors, incorrect dates, or low-quality images submitted by the customer.

Shipping Issues

If your package is lost in transit or arrives damaged, we'll work directly with our shipping and production partners to resolve the issue as quickly as possible.

Questions?

If you have any questions before ordering, we'd love to help. Please contact us before placing your order so we can ensure you're confident in your purchase.

Thank you for supporting a small business that creates meaningful keepsakes to celebrate the places you love most.f